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ProfitGreen · Legal

Return and Refund Policy

Last Updated: October 16, 2026

Thank you for choosing ProfitGreen. Because our Pro services provide immediate access to digital data, automated analysis, and premium features, we have established the following policy regarding refunds and returns. This policy is part of our Terms of Service.

1. DIGITAL "RETURNS"

Due to the nature of digital software and real-time financial data, "returns" are not possible. Once a Pro subscription is activated, the digital content is delivered to your Discord account or server immediately.

2. REFUND POLICY (ALL SALES FINAL)

All sales are final. As a general rule, Arnav Murthi, operating as ProfitGreen, does not offer refunds for:

  • Change of Mind: Deciding you no longer want the Pro features after purchase.
  • Usage: Failing to use the bot or features during the paid period.
  • Partial Periods: The unused portion of a monthly or yearly billing period after you cancel.
  • Server Changes: Removing the Bot from, deleting, or losing access to the server a Pro plan was purchased for.
  • Discord Bans: If your account or server is banned by Discord Inc. for violating their Terms of Service.
  • Terms Violations: If we suspend or terminate your access for violating our Terms of Service.

3. EXCEPTIONS (TECHNICAL ERRORS)

We want you to be happy with your purchase. Refunds may be granted at our sole discretion in the following limited cases:

  • Duplicate Billing: If you were accidentally charged twice for the same server/plan.
  • Major Service Outage: If a technical error on our end prevents the Bot from functioning for more than 48 consecutive hours.
  • Legal Requirements: If the law in your jurisdiction (e.g., EU/UK consumer laws) requires a refund or cooling-off period, we will honor those requirements.

To request a refund for a technical error, please email us at [email protected] within seven (7) days of the charge. Approved refunds are issued to the original payment method, and banks typically take 5–10 business days to post them.

4. AUTOMATIC RENEWAL & CANCELLATION

  • Automatic Renewal: Monthly and Yearly plans renew automatically at the end of each billing period at the price shown at checkout, plus applicable taxes, until you cancel. Lifetime plans are a one-time charge and never renew.
  • How to Cancel: You can cancel online at any time, without contacting us, by clicking the "Manage Subscription" button in your Dashboard or by visiting the Stripe Customer Portal. You may also cancel by emailing us at [email protected].
  • Effect of Cancellation: Cancellation stops all future scheduled payments. You will not be refunded for the current billing period, but you will retain full access to all Pro features until it ends.
  • Timing: To avoid being charged for the next period, cancel before your renewal date. Your renewal date is shown in your Dashboard and in the Stripe Customer Portal.

5. CONTACT US

If you have any questions about your billing, please email us at [email protected].